As COVID-19 continues to affect our day-to-day life, online retailers have an increasingly important role to play. We're acutely aware of our responsibilities and we're doing everything we can to ensure you get the items.
We hope you remain safe and healthy during this outbreak. It is our duty to offer a satisfying shopping experience for all of our valued customers as always. Light is at the end of the tunnel, so let's stay strong and patient during these special times. We will be still here to do our best to support you.
To ensure the safety of our customers, we follow the most up-to-date advice from the World Health Organisation (WHO). The WHO has advised that it is safe to receive all packages, as the risk of contracting the virus from a package that has travelled and been exposed to different temperatures is low. Visit the WHO website for more information
The following are FAQs for order and delivery that customers care about during the coronavirus epidemic.
• Will my package be delivered?
Of course will, Our activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced.
• How Long Does It Take To Ship My Package?
The delivery time of the goods is determined by the product and the delivery area. Due to the impact of the epidemic, the overall shipping time has been delayed to varying degrees than before. We will do our best to deliver your items as soon as possible and notify you by email.
• Will my package be infected?
It's safe to order from us. We are taking extra precautions at the packing process, each package is disinfected before leaving our warehouse to ensure safe product and delivery for you.
• What's the status of my order and delivery?
Once your order has been shipped out we will send you a shipping confirmation email that includes your tracking number. To check the status of your package, please click on the link and it will take you to the FedEx, DHL, UPS or other shipping vendors website. This function allows you to track your package using the tracking code provided in the email. You can also track your order in My account >> "My Orders".
• Can I change the address on my order?
You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. You can also sign up to receive notification about your order here.
• Is it possible to reduce contact with the deliveryman?
Yes. Our delivery partners have been advised to reduce contact with customers by placing packages at the customer's doorstep and stepping back. If an ID check is required, these are now performed at a distance. You can also choose a safe location where the deliveryman can leave your package if you are not able to answer the door.